SHIPPING OPTIONS
The delivery and receipt of the order may be extended due to exceptional cases. The deadlines indicated by the distributors for periods of normal operation are listed below:
Mainland Portugal, Azores, and Madeira: period varies according to postal code.
SHIPPING COSTS
Shipping costs are calculated at the end of each order based on the weight of the order and the place of destination, with a minimum value of €4.50.
CONFIRMATION OF ORDERS AND CONDITIONS OF SALE
Acceptance of all orders and their terms is subject to our reconfirmation by one of our employees. All orders that derive from errors on the website, including errors in price updates, system errors or any typographical errors, will be considered null and void.
RETURN OF ORDERS
The conditions stipulated by this document are only applicable to purchases made at www.cantinhodasprovas.com
After receiving your order, you can communicate your intention to return it within 14 days. Your intention can be communicated via email to cantinhodasprovas@gmail.com. Your intention may also be communicated by sending the free resolution template, but this is not mandatory.
In addition to the Customer’s right to return the order, within 14 days of receipt, the products will, in case of damage, be promptly replaced by Cantinho das Provas. If there is any production/packaging error, Cantinho das Provas is responsible for the product may be replaced/returned.
In the case of personalized products, Cantinho das Provas reserves the right to analyze each case and to accept, or not, the return.
Refunds for payments made by the Customer will be made through the same payment method used in the initial transaction. Alternatively, the Customer may expressly indicate that he/she wants the reimbursement to be made through another means, which will not incur any costs for him/her. In particular, and with a view to speeding up the refund process, the Customer may indicate the bank account details (IBAN and respective holder) to which the refund is intended.
When any product sold by Cantinho das Provas is damaged and the customer intends to complain for this reason, he must contact the Store immediately, to the email Cantinhodasprovas@gmail.com sending the following information:
– Order number;
– Photo of the outer packaging with the damage;
– Photo of the inner packaging with the protections;
– Photo of the carrier’s label on the package;
– Photo of the damaged goods.
Through this information and photographic record, in the case of a production/packaging error or any damage to the order, Cantinho das Provas assumes responsibility and the product will be replaced or returned, at no cost to the Customer. The collection of the damaged product takes place at a place and date to be agreed – the time being determined by the carrier itself.
The customer has the right to claim any damages or exchanges in their order up to 60 days after placing the order. After this period, Cantinho das Provas will not exchange or resend the products.
In the case of a damaged product, Cantinho das Evidence only sends it back for its replacement.
Cantinho das Provas guarantees the utmost care and safety in the preparation of all orders and, for this reason, is not responsible for damages arising from the transport of the products.
ORDER CANCELLATION
If you receive, in your order, any damaged item, you should contact immediately to the email cantinhodasprovas@gmail.com.
In case of cancellation at the customer’s option, without any fault attributable to the seller, the following rules apply:
1 – The customer can cancel the order by receiving the full amount if canceled within one hour after paying for the order;
2 – After this period, the customer will have to pay shipping costs, even if the value of the order has the value of shipping included in the purchase price;
For more information on the consumer’s right of free termination, please consult the provisions of Decree-Law No. 24/2014, of 14 February.
Need help?
Contact us at cantinhodasprovas@gmail.com for questions related to refunds and returns.